Remote- Tech Customer Support Manager for a Social Livestreaming App

(Atlanta)

Who We Are:

EME Hive is a community-based, social livestreaming app for finding like-minded friends and
partners. Through the power of livestreaming technology, users are able to form real-time connections with members of their own communities. By offering a subscription dating service as well as a livestreaming platform, EME makes it easy for users to flirt, chat, and date in realtime– all within the same app! Since founding, we’ve always lived by our four core values — 1) we put our users first, 2) we are diverse, 3) we are adaptive, and 4) we have the can-do spirit.

We are a team of innovative, and friendly individuals who are redefining the rules of connection. We believe that our dedication to livestreaming and online dating technologies will bring highly efficient and safer connections to many minority communities all over the world. We are currently looking for a very tech savvy, Technical Customer Support Manager to help us deliver the best possible experience to our users!

Responsibilities:

• Manage the day-to-day workflows of our customer service department, including task assignment, metrics tracking and ensuring that customers are seeing timely and quality case resolution
• Aside from your managerial duties, 20-30% of your work will include customer service tasks
• Deliver feedback, coaching and support to 1 junior team member in their day-to-day duties, customer service approach, and personal career development
• Quickly diagnose issues and ensure they are transferred to the appropriate team for follow-up
• Design processes and structures to enable the team to work effectively and efficiently
• Assist in the management of user accounts, collaborating on scalable methods for tracking features, bugs and enhancement requests
• Develop and execute short-term actions to resolve complex and escalated client issues
• Work to build and strengthen the overall customer support and customer success process

Required Qualifications:

• Bachelor’s degree
• People management experience
• Ideally worked 2+ years within a customer service or customer success team
• Experience in a technology/SaaS organization within a fast-paced growing environment
• Strong familiarity with usability of B2C mobile applications from both the server side and user side
• Be able to work independently as well as in a team and cross-functional environment to impact the overall customer experience
• Analytical skills and data-driven approach to decision-making
• Attention to detail, organizational skills, and time management skills

This is a part-time position (4 days per week, 8 hours per day). If interested, please send along an up-to-date resume.

We are an equal opportunity employer. Looking forward to hearing from you!

compensation: $16-18 per hour

employment type: part-time

job title: Technical Customer Support Manager

telecommuting ok

Click and Apply

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