Client Support/Verification Specialist

(Sacramento, CA)


Client Support Representative/Verification Specialist

Job Purpose

Client support representatives will assist new and existing clients via telephone, email and live chat on a variety of topics, delivering top level, prompt and courteous support. Verifications Specialists are responsible for verifying applicant degrees, previous employment and performing reference interviews via outbound calls or emails in an effective and efficient manner. This employment opportunity is a hybrid of these two positions.

Essential Duties & Responsibilities

•Greet clients and applicants via phone, email and live chat.
•Engage in conversation to identify client or applicant needs and efficiently resolve them.
•Learn about and be able to effectively explain our web application to new or existing clients or applicants.
•Communicate well with peers quickly and professionally.
•Make outbound calls daily to verify degrees and previous employment information.
•Conduct and transcribe reference interviews with proper grammar and spelling.
•Perform internet research to assist in the verification process.
•Perform data entry by request from new or existing clients.
•Work in a team-oriented and professional environment.

Qualifications & Skills

•Must be able to pass pre-employment screening.
•Have previous customer service experience, preferably via phone and email.
•Professional verbal and written communication skills.
•Web saavy and computer literate.
•Quick learning and great multitasking.
•The ability to type 50+ WPM.
•Experience using the Microsoft Office software suite.
•Must be a team player and get along well with peers.
•Effective and prompt problem solving abilities.

Education & Experience

•High School Diploma or equivalent.
•2-5 years customer service experience.

compensation: $17 – $23/HR BOE

employment type: full-time

job title: Client Support Representative/Verification Special

telecommuting ok

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